Serving people is one of the cornerstones of ATI. The culture of service excellence is constantly reinforced at ATI. We continually search for ways to enhance our service through weekly meetings and internal incentive programs. At ATI service matters. Here are a few of the things we do to provide excellent service: • Learn about our customer’s operations so we know how to support them with products and services. • Develop custom solutions that meet the specific needs of our customers. • Provide a high level of interactive and personal technical support to ensure prompt, smooth transitions and on-going service. • Deliver accurate billing to customers and accurate commissions to sales agents. • Treat everyone we touch with respect and an attitude of helpfulness. We invite you to experience our good, old-fashioned customer service…visit us at our corporate offices in Trabuco Canyon, California, in the heart of Southern California or just give us a call. Our Commitment to Service will come through, loud and clear! The ATI Model for Service ATI has created a seamless, streamlined back office support system that is exceptional in its effectiveness and simplicity. Our Technical Services Representatives serve a limited number of customers from initial order to active management for the lifetime of each and every account. Our four-step service model, which is designed to build relationships and deliver outstanding customer support, is as follows: 1) When a new order is received, our representative contacts the customer to review all technical specifications as well as discuss any particular requests, preferences or concerns the customer may have. 2) The representative then orders the service with one of ATI’s top tier carriers and follows that order through completion. 3) The representative handles all coordination and communication between the parties responsible for providing service, including Toll-Free or other special features. 4) Once the circuits are turned up and all services are in place, the same representative remains the single point of contact for all future moves, adds or changes, trouble shooting, reporting and billing issues. ATI representatives are highly qualified professionals, chosen for their commitment to service and integrity as well as their technical skills. They are on-call 24/7 and are equipped with the latest technology for quick response times.
		© 2003-2005 ATI. All Rights Reserved.